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Beyond the Tool Bag : Pride & Professionalism in the Field

Beyond the Tool Bag : Pride & Professionalism in the Field

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Responsible Jason Tignor
Last Update 10/08/2026
Completion Time 2 hours 50 minutes
Members 5
Basic
  • Introduction
    1Lessons · 5 min
    • Welcome to The Field Advantage Field Technician Course!
  • The Psychology of Service : How to quickly build trust AND possibly defuse frustrated customers.
    5Lessons · 45 min
    • Module Overview
    • Section 1: Understanding the C-Store Manager's Mindset
    • Section 2: The 4-Step Communication Framework (The "CARE" Method)
    • Section 3: Managing the "Hot" Customer (De-escalation)
    • Knowledge check
      10 xp
  • The Professional Image : Why the details, from your uniform to your vehicle, matter more than you think.
    5Lessons · 45 min
    • Module Overview
    • Section 1: First Impressions & The Psychology of Trust
    • Section 2: The Walking Billboard — Uniform Discipline
    • Section 3: The Rolling Office — Vehicle Care & Accountability
    • Knowledge check
      10 xp
  • Ownership and Pride : Turning an everyday service call into an exceptional experience that sets you, and Field Advantage, apart from our possible competition.
    5Lessons · 45 min
    • Module Overview
    • Section 1: The "Owner" Mindset vs. The "Renter" Mindset
    • Section 2: Three Pillars of Pride on a C-Store Call
    • Section 3: Leaving Your "Signature"
    • Knowledge check
      10 xp
  • Overall Knowledge check
    1Lessons · 30 min
    • Final Test
      10 xp